Life at Zapdesk

Zapdeskers enjoy coming to work. Infused with a fast paced and growth oriented dynamic at each office location, working at Zapdesk is interesting, engaging and rewarding. There are ample growth and learning opportunities for performers. Whether it’s our quarterly workshops that hone your professional, business and entrepreneurial skills, company events, or inspiring employee recognitions and awards, Zapdesk will give you the platform to be the leaders of tomorrow.

To explore a challenging and rewarding career at Zapdesk, please send your CV and cover letter to careers@zapdesk.com or fill out our contact form at www.zapdesk.com/contact.

Zapdesk: Culture and Values

The basics that govern Zapdesk workplaces.

Our strong culture of operations efficiency, open and immediate feedback, minimum turnaround, and technical skills, delivers measurable and sustained value to our customers. Almost all our customer relationships are strategic and long term.

CUSTOMER FIRST

We succeed when our customers win. Everyone at Zapdesk is a contributor to customer success. We relentlessly seek out opportunities for improvements across workflows, training programs, software automation and quality to deliver maximum benefit to clients.

COLLABORATION

We believe in collaboration and teamwork for best results. We work as an extension to customer teams, and we expect Zapdeskers to communicate effectively, resolve challenges and provide solutions to internal and external customers. This ties in with our first maxim, significantly contributing to customer success.

CONTINUOUS IMPROVEMENT

We constantly update and improve processes, people and technology to surpass expectations and strengthen customers within their industry ecosystem.

FLAWLESS EXECUTION

Quality and efficiency through disciplined and thorough execution is an ethos that is deeply entrenched in Zapdesk’s expert teams

TRANSPARENT REPORTING

For internal stakeholders as well as customers, we regularly conduct retrospectives and reviews into processes and outcomes, and reinforce our growth with measurable KPIs and metrics. For external customers, we regularly conduct and report Monthly and Quarterly Business Reviews, Quality Audits, Change Requirements, Team Utilization and more.